- Home
- Support
Support
Answers to common questions. Can't find yours? Email us.
Contact support
Email:[email protected]
Please include your player ID (next to your avatar at the top left of the lobby). We reply within 2 business days.
Frequently asked questions
Can I exchange coins for money?
No. Coins are virtual and can only be used in the game. They have no cash value, cannot be exchanged for cash or goods, and cannot be transferred to other players.
How do I get coins?
New accounts start with coins. After that: daily check-in, optional rewarded videos, event gift codes, or In-App Purchase through the App Store or Google Play.
What is the difference between a guest and a registered account?
A guest account exists only on this phone and is lost if you sign out or delete the app. Set a password in the app (and optionally link an email) to register: you can then sign in on any phone with your player ID and keep your coins and history.
I forgot my password.
Email support from your linked address with your player ID. Once we confirm it is you, we will help you reset it.
I bought coins but did not get them.
Close the app completely and open it again. If the coins still have not arrived, email support with your player ID and the App Store / Google Play receipt. Refunds follow Apple's or Google's refund rules.
I got disconnected during a game.
Reconnect within 60 seconds to continue the same round; otherwise it is settled under that game's rules. Every round has an ID you can look up in your profile.
Are multiplayer opponents real people?
They may be real players or AI players. When there are not enough players, AI players fill empty seats, using only the information an ordinary player can see.
Are results fair?
Every result is generated on our servers and has a round ID for checking; the app only shows it.
Can I play if I am under 18?
No. The game is only for adults aged 18 or over.
How do I delete my account?
Go to Settings → Delete account in the app, or email us if you cannot sign in. See the “Delete account” page for details. Delete account →